A system failure which caused the Yale smart security app to crash reportedly resulted in customers unable to enter or leave their homes due to alarm failures.
On Wednesday, Yale told customers across the United Kingdom on Twitter that "unplanned network maintenance" might cause some customers to "experience connection issues."
While Yale promised that the work would be complete within 24 hours to resolve the issue, this was later followed by a message which indicated the fix would take longer than expected.
The issue affected all app-controlled alarm systems.
"We're very sorry but whilst working to fix the app we have experienced an unforeseen issue and the app is now temporarily unavailable," Yale said. "We can only apologize for the inconvenience this is causing our customers. Our team is continuing to work through the night to restore the app."
The "unforeseen issue" also had consequences for customers, who took to Twitter in their droves. Customers not only complained of being unable to enter or leave their homes, as well as disable or enable alarms but also expressed anger that Yale did not inform them of the problems directly. See more...