Apple confirms some iPad Pros ship slightly bent, but says it’s normal

Apple confirms some iPad Pros ship slightly bent, but says it’s normal


Apple has confirmed to The Verge that some of its 2018 iPad Pros are shipping with a very slight bend in the aluminum chassis. But according to the company, this is a side effect of the device’s manufacturing process and shouldn’t worsen over time or negatively affect the flagship iPad’s performance in any practical way. Apple does not consider it to be a defect.

The bend is the result of a cooling process involving the iPad Pro’s metal and plastic components during manufacturing, according to Apple. Both sizes of the new iPad Pro can exhibit it. The iPad Pro ranges in price from $799 for the base 11-inch model up to $1,899 for a fully-loaded 12.9-inch device with 1TB of storage and LTE connectivity.

The response comes after some customers on social media and several on the MacRumorsforums have claimed their iPad Pros developed a small curve or bend without any mistreatment or abnormal stress being exerted on the metal casing. There are posts from people who believe it happened gradually over the course of normal, everyday use — or after transporting the iPad Pro in a backpack. And I’ve seen others from folks who are insistent their iPad came that way out of the box.

Apple is now saying that in some cases, the latter is true. And I can personally vouch for that: my 11-inch iPad Pro showed a bit of a curve after two weeks. Apple asked if I would send it their way so the engineering team could take a look. But the replacement 11-inch iPad Pro I received at Apple’s Downtown Brooklyn store exhibited a very slight bend in the aluminum as soon as I took off the wrapper. Read more 




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